Returns & Exchanges
We want your experience with Lofory to be a beautiful one from start to finish. This is why we are committed to providing customers with seamless products and excellent Customer Service.
Returns and Exchanges Made Easy
We are confident that you’ll love your new Lofory product(s). But in the event the item you have purchased from lofory.com does not satisfy your needs, is damaged or defective, we make returns and exchanges easy-breezy.
The product is eligible for return or exchange if:
- It is new, unused, and in original condition.
- It has all the original labels, hangtags, packaging, and other components at the time of return or exchange.
- It is accompanied by the proof of purchase (order confirmation email or number).
For safety and hygiene reasons, used items are not eligible for return or exchange and will be returned.
We recommend to return or exchange the product(s) within 30 days from the day you have received your order.
Once the return process is completed, we will send you an email of confirmation. If the product is eligible, you will receive a refund minus a 15% restocking fee.
The credit for the returned item(s) will be refunded to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement.
If, by any reason, you would like to exchange a product, please contact us.
At Lofory, we are dedicated to helping you find the perfect sleeping and relaxation products. We understand that is can be challenging to buy these products online. Therefore, our exchange program is easy and pleasant for our customers.
What you have to do?
- Contact our friendly team. You will have to provide us with the order number and the reason why you want to return/exchange the item(s) by using our contact form.
- Our customer service representative will provide you with all the instructions to return the item(s).
- Pack and seal the return package securely. Make sure you indicate the order number clearly on the package when shipping it back to us. This will help us track your return.
- Important thing to note is that customers are responsible for returning the product(s) at their own expense. We do not provide a pre-paid return label to return your package. Make sure to ship your package with a tracking number, signed delivery and/or insurance, as we are not responsible for any lost returns.
Return and Exchanges Restrictions
- Sizing issues are not considered product defects. In this case, shipping charges are to be borne by the customer.
- We do not accept returns/exchanges for products purchased from other retailers or websites.
Late or missing refunds (if applicable)
Haven’t received a refund yet? Please check your bank account again. If you haven’t received it, please contact your credit card company. Remember that it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us.
If you have received a Lofory product as a gift, but you are not satisfied and you want to return it, here is what you should know:
- If it was marked as a gift when purchased and shipped directly to you, you will receive a gift card for its value. Once we receive the returned product, a credit will be applied to your account.
- If it wasn’t marked as a gift and the order had been shipped to the giver, we will send the refund to the gift giver and there is a possibility they will be notified about your return.